My Essential Question
“How can I, a young adult in the work place, administer principal efforts to create the best experience for my clients or customers?”
In my opinion, this question is very important for every new and old employee to understand the answer to. When your customers are treated well and feel happy, it makes your job easier and more enjoyable. Discovering the perfect way to answer this question excites me because the answer will help me improve the way I work and deal with customers. It will not only make the customers happier, but also make my life easier.
After I gain this new knowledge, I can also share it with my coworkers to help them too. I think this question will really help me learn more about customer service and how to do my job as efficiently as possible to make a magical experience for the guests.
The Interview
My mom, Bridget, has taught me a large portion of what I know about customer service, since she has worked with it for more than twenty years. I decided to ask her a few questions regarding my essential question. This interview provided me with life experience that my other research sources did not provide.